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What happens to my card details once I have made a purchase? At Starlite Shoes, we do not store any card details for security. Once you input your details to complete an order, your details are processed securely by our approved card processing partner.

How long do orders take to deliver? Please See “Delivery & Shipping” for estimated times of delivery for orders places. All delivery dates are estimates only, and the time of delivery shall not be of the essence of the order.

On what basis do you return goods? Please View our Returns Policy.

How do customers return damaged goods? Please View Our Returns Policy.

What will happen when I place my order online? When you`ve placed your order, you will get an email confirmation of your order with an order confirmation number and approximate timing of delivery.

Can I have my order delivered to an address other than my home address, such as work? Yes, you can ask for your order to be delivered to an address that is different to your home address when you go through the checkout process.

Do I have to sign for the delivery when it arrives? With our Express or Recorded Delivery service, the person who receives your parcel at the address you have chosen for delivery will be asked to sign for it - it doesn`t matter whether or not it`s you.

What happens if there`s no-one in when my parcel is delivered? With our Express Delivery service the postman may leave a card asking you to collect your parcel from your local Post Office sorting office. We`ve chosen the Post Office for this service because their sorting offices are convenient for most people to get to.

Where are Your Goods Shipped From? We use Royal Mail Courier Service and FEDEX for standard shipments throughout the world. All orders are shipped from United Kingdom. The delivery time is dependent on the method selected.


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