What happens to my card details once I have made a purchase? At Starlite
Shoes, we do not store any card details for security. Once you input your details
to complete an order, your details are processed securely by our approved card
How long do orders take to deliver? Please See Delivery & Shipping
for estimated times of delivery for orders places. All delivery dates are estimates
only, and the time of delivery shall not be of the essence of the order.
On what basis do you return goods? Please View our Returns Policy.
How do customers return damaged goods? Please View Our Returns Policy.
What will happen when I place my order online? When you`ve placed your
order, you will get an email confirmation of your order with an order confirmation
number and approximate timing of delivery.
Can I have my order delivered to an address other than my home address,
such as work? Yes, you can ask for your order to be delivered to an address
that is different to your home address when you go through the checkout process.
Do I have to sign for the delivery when it arrives? With our Express
or Recorded Delivery service, the person who receives your parcel at the address
you have chosen for delivery will be asked to sign for it - it doesn`t matter
whether or not it`s you.
What happens if there`s no-one in when my parcel is delivered? With
our Express Delivery service the postman may leave a card asking you to collect
your parcel from your local Post Office sorting office. We`ve chosen the Post
Office for this service because their sorting offices are convenient for most
people to get to.
Where are Your Goods Shipped From? We use Royal Mail Courier Service
and FEDEX for standard shipments throughout the world. All orders are shipped
from United Kingdom. The delivery time is dependent on the method selected.